Atlantis has never cancelled a vacation in almost 30 years, but due to the impact of Covid-19 we have unfortunately been forced to cancel three of our upcoming vacations.

All guests booked on the following vacations as of March 8, 2020 will receive a Future Vacation Credit (FVC) to come back on any Atlantis or RSVP vacation through December 31, 2021. We want to make it worth your while to come back so your FVC is worth substantially more than what you paid, depending on how you decide to use it. We’re offering the following added values for our upcoming vacations:

We are also adding a new cruise on Virgin and will have a special offer for those guests who were originally on the Virgin cruise.

The amount of your credit is based on the cruise fare paid multiplied by the above, plus a credit of 100% of paid taxes and gratuities. For instance, if you paid $1200 for your cruise and $375 for taxes and gratuities, your credit would be as high as $2175 for one of our 2020 vacations!

We will send a certificate to all guests with the specific dollar values calculated on it.

As for using your credit, we have a lot coming up both this year and next, even though some of this is not on our website yet. Atlantis celebrates 30 years with you in 2021 and we’re planning some really spectacular experiences, with more to be added soon.

If you prefer to forgo this credit and take the lower value in a full refund, we’re happy to process that for you. Given how fluid things are today and the extra credits being offered, we wanted to give you plenty of time to make up your mind. You have until December 31, 2021 to request a refund, so even if you don’t take a trip before that you can still get the refund later. In this uncertain time, we certainly think it’s worth waiting a bit in order to keep your options open.

To request a de-activation of your Future Vacation Credit and process a refund to your original form of payment, please click here and we’ll get the process started for you.

We will process refunds as fast as possible and realize that many of you need the funds quickly. The form has a place to request priority for those in more imminent need and we ask that you respect this so we can help those who need it most.

We are operating on a very limited staff at this time and each refund takes time to research and process. For that reason, we are asking that you only submit requests using the online form as it gives us a clear audit trail.

We know many of you have questions, so here are the answers:

What order will refunds be processed in?
We will prioritize those guests who have an economic hardship or immediate financial need. Otherwise all refund requests will be processed according to their original booking date, with the earliest first. That way it’s fair to all guests and not based on when the refund request was made.We will begin processing refunds once we receive funds back from our suppliers.

Can the FVC be transferred to another guest?
The credit is only valid for the original guests booked. However, we will allow one name change free of charge for one guest in a stateroom.

How do I use the Future Vacation Credit (FVC)?
When you are ready to book, all you need to do is provide your name and the cancelled cruise and we will look up the details of your FVC. We are still implementing the system and will be able to apply credits starting in early April.

What if I book a vacation that’s lower in value than my credit?
If the new cruise fare is lower than the credit, we will issue you a new credit for the balance that you can use towards another vacation at the same value as listed above.

After I receive my Future Vacation Credit (FVC), can I choose to change to the 100% refund?
Yes. All guests have until December 31, 2021, to decide to change their FVC to a refund.

How can I start the process for a full refund?
The refund request form can be found at the following link: https://www.research.net/r/FVCoffer

When will I receive a refund?
We are doing the best we can but have thousands of refunds to process and each is a manual activity. We are prioritizing those who are in the most need, but please realize it could take up to 30 days.This is in line with the industry. Celebrity is telling guests it will be 30 days. Other lines are telling them it will take longer.

Can I use the Future Vacation Credit (FVC) on an existing booking?
Yes, FVC’s can be applied to an existing reservation.

Can the Future Vacation Credit (FVC) be used with any special offers?
The bonus credit may be used with any published rate, including our discounted alumni rates, but may not be combined with any other special offer.